Employee Engagement in Remote Work – Impossible?
With the spread of the novel coronavirus, remote work has become the new norm for many workers across the globe. As business owners struggle to maintain productivity, the lack of in-person interaction and upheaval in normal routines have forced them to re-think how to keep their team members engaged.
We know how important it is to engage your employees. When a business owner engages their team effectively, their company has 59% lower turnover, 70% fewer safety incidents, 21% higher profitability, 17% more productivity, and 10% higher customer retention.*
In this season, how do we engage employees well?
Understand Your Team’s Conation
First, you must understand your employees’ conative strengths. How do they naturally solve a problem? How do they instinctively approach a project? What drives their mental energy, and what depletes it? To do this, you need to understand your team’s conation. You measure this by taking the Kolbe A Index assessment. In about 20 minutes, you will learn how each team member naturally takes action, makes decisions, and solves problems. If you are not familiar with conation, see our blog post here.
Understand Your Team’s Preferences
Second, learn more about how your employees like to be recognized. Do they prefer public praise or personal note? What do they like to do outside of work? What is happening with people who are important to them? In our business, we interview each new employee to find out more about them. Then, we know what gift card to give them after a long week of hard work. We know when they have an anniversary or birthday coming up. We can celebrate their child’s graduation. This information allows us to personalize our efforts to celebrate them.
Put Your Knowledge to Work
Third, now that you know more about your team, use it! This is not the time to file away that information and continue on with business as usual. Set up a schedule for regular employee recognition and refer to their preferences when deciding how to recognize them. Everyone is having to adjust, so recognize your employees’ efforts to maintain their workload while working from home, facilitating their kids’ education, entertaining their toddlers, sharing the same space with family members who are also working or schooling, etc. Schedule calendar reminders to celebrate milestones, like birthdays and anniversaries.
Support your employees who may be operating outside of their conative strengths. For your resistant follow-thrus, they will struggle to complete tasks with so many more distractions. Help them identify the most important tasks each week. Give them flexibility to complete those tasks, but give them a clear due date. Empower them to find efficiencies in your sys